World Mental Health Day

October 10

You spend your day being there for others, take time out to be there for yourself

Encouraging positive mental health and well-being in all CAA members


A supportive workspace has a special significance for workers on the frontline in emergency services, including those employed by CAA’s ten members.

World Mental Health Day October 10 is an opportunity for everyone to take ten minutes to check in on their own mental health and well-being.

CHECK IN using our self-assessment tool – a quick and effective mental health check-up.

ACT on the outcomes that are right for you.

SHARE or seek support.

Mental Health Self-Assessment Tool

Take 10 on the self-assessment tool

Download as PDF

The above mental health self-assessment tool was developed by NSW Ambulance Service based on the study ‘The Mental Health Continuum: From Languishing to Flourishing in Life’ by Corey L. M. Keyes, author, Journal of health and social behaviour [0022-1465] yr:2002 vol:43 iss:2 pg:207 and work by the the Canadian Mental Health Commission. The CAA acknowledges NSW Ambulance Service’s work and thank them for sharing the self-assessment tool with our members. 

For more information please see:

Health and Wellbeing Strategy

A resilient workforce and healthy workplace

The Council of Ambulance Authorities (CAA), Ambulance New Zealand and the National Council of Ambulance Unions (NCAU) recognise the essential role of mental health and wellbeing in achieving a resilient workforce and healthy workplace and are committed and are committed to ensuring that the mental health and wellbeing of staff (employed and volunteer) is promoted and supported. To enable this, they have recognised the need for, and agreed to, an overarching strategy to guide initiatives that promote staff psychological health, minimise psychological harm due to workplace factors and support protective factors to develop mental health resilience across the workforce.

The strategy is – To pro-actively provide and strengthen effective leadership across CAA member ambulance services to significantly reduce the likelihood of psychological harm to staff due to workplace factors.

The 10 steps below provide a high-level framework to underpin the strategy:

1 .Promote a positive mental health culture in the workplace through leadership, communication, policy/procedure, environment, work/job design, resource balancing, rest and recovery

2. Reduce stigma around mental health conditions and psychological stress in the workplace

3. Improve the mental health literacy of the workforce

4. Develop the capability of staff to interact with and help someone experiencing a mental health crisis, from identification through to return to work e.g. using peer support networks and provide ready access to professional clinical service

5. Ensure that an integrated approach to mental health and wellbeing is woven through the workplace and that leadership at all levels model behaviours and practices that promote a mentally healthy workplace culture

6. Implement examples of best-practice and effective initiatives between services e.g. the beyondblue guide for first responders

7. Seek internal/external specialist expertise to achieve improved mental health and wellbeing outcomes for the workforce

8. Collaborate to ensure staff, during each phase of their career have adequate self-awareness, knowledge and support in relation to managing their personal mental health and psychological stressors

9. Implement systems that provide the service with early notification of potential psychological harm related risk

10. Collect, monitor and respond to data that evaluates the mental health and wellbeing of the workforce and the possibility of psychological harm occurring e.g. using data to validate Mental Health Workcover claims and supporting ongoing ambulance/emergency service specific research into prevention and management of mental health injuries.

These 10 steps provide high level guidance and need to be interpreted and implemented in a manner that best suits the strategic purpose, operational and legislative environment and culture of each organisation. Importantly, these 10 steps clearly signal that the ambulance sector believes in cultivating an emotionally safe workforce and is committed to an organisational culture that allows both good physical and mental health to flourish. This investment will better enable the staff of our members to provide the best service to their community and deliver optimum care.

Helpful Links

We all need support from time to time and the following organisations are a great resource. If you are worried about yourself or someone you know and feel more urgent support is needed, contact your local GP or Lifeline Australia on 13 11 14 or Lifeline New Zealand on 0800 543 354.


Support lines:

Lifeline 13 11 14
Beyond Blue 1300 22 4636
Mensline 1300 78 99 78
Kids helpline 1800 55 1800
Suicide call back service 1300 659 467
qlife 3pm-midnight 1800 184 527


New Zealand

Support lines:

Lifeline 0800 543 354
Talk to a trained counsellor – text or call 1737
Tautoko Suicide Crisis Helpline 0508 828 865
Alcohol and Drug helpline 0 0800 787 797
OUTLine (sexuality and gender identity issues) 0800 688 5463



Brought to you by the Council of Ambulance Authorities